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Pharmacy computer system upgrades to better serve you

Kaiser Permanente is currently implementing an innovative, state-of-the-art pharmacy computer system to better serve you. As we make this transition, we apologize for any inconvenience. 

We’re upgrading our pharmacy computer system to better serve you

During the transition, our staff will be familiarizing themselves with the new system, which may temporarily cause longer-than-usual wait times in some pharmacies. We apologize for any inconvenience.

If your prescription is not urgent, skip the trip to the pharmacy and avoid waiting in line — consider using our mail order pharmacy. Most prescriptions can be filled via mail order, and there is no charge for postage.

Please allow 7 to 10 days for delivery.

3 EASY WAYS TO ORDER:

  • Visit kp.org.
  • Use the KP mobile app (available for download at the App StoreSM and Google Play®*).
  • Call the yellow-highlighted number on your prescription label or call 1-888-218-6245 and press 1.

* App Store is a service mark of Apple, Inc., registered in the U.S. and other countries. Google Play is a trademark of Google, Inc.