Obtaining Your Medical Record Number

Printed on your Kaiser Permanente ID card will be your Medical Record Number. This card will be mailed to you by Member Services. The medical card number will be the point of reference for all care provided to you.

If your health coverage is effective and you need care before your card arrives, you can request your Medical Record Number by calling Member Services.

Choose Your Doctor

To choose a personal physician or nurse practitioner after you’ve obtained a Medical Record Number, simply go to kp.org/mydoctor/choose or call Member Outreach at 510-675-2663.

Medical Advice & Appointment Phone Numbers

For advice or to make an appointment, please use the numbers listed below. If you have your medical record number, you can make an appointment online once registered at kp.org.

Adult Medicine: Fremont 510-248-3055; San Leandro 510-454-4010
Pediatrics: Fremont 510-248-3050; San Leandro 510-454-4050
Gynecology: Fremont 510-248-3040; San Leandro 510-454-4090

Transfer Your Existing Prescriptions

If you have a prescription that was originally filled at a non-Kaiser Permanente pharmacy, you may request a transfer of the prescription to any of our pharmacies.  Just call our Pharmacy Call Center at 1-877-795-2473, weekdays from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 6 p.m.

When requesting a transfer, please be ready to provide your name, medical record number, prescription number, the previous pharmacy’s name and phone number, and the Kaiser Permanente pharmacy where you would like to pick up your prescription.  Our pharmacy team will handle the rest.  Please note that transfers may take up to 48 hours.

For the locations and hours of our pharmacies

Transfer Your Medical Records

When you visit your personal physician for the first time, speak to him or her about your health history and goals.  Your provider can determine what specific medical information needs to be transferred from your previous health care provider.

You will need to contact your previous provider and request that they forward your medical records to Kaiser Permanente.

The records can be mailed to:

Kaiser Permanente
Attn:  Scanning Center
2500 Merced Street
San Leandro, CA  94577

Help in Your Language

Kaiser Permanente is committed to making your health care experience simple, useful, and caring.  Our Fremont / San Leandro / Union City Medical Centers have dedicated professional interpreters on staff for your medical appointments.

The languages offered by staff interpreters are Spanish, Chinese and American Sign Language (ASL). If you require another language, we use agencies that provide interpreters in those languages.  We also offer phone interpretation when needed.  If you would like to have an interpreter at your next appointment, please ask when you making your appointment.

What kp.org Can Do for You

Registering is simple and only takes a few minutes. In order to make sure your personal health information is secure, we’ll need to ask you a few questions to verify your identity. After you answer the questions, you can choose a password* and start accessing the online features immediately. If you can’t or don’t wish to complete the process online, you can do so by mail.

Register today! For questions or help with registering on kp.org, call 1-800-556-7677 (toll free).

When you register on kp.org, you’ll get access to My Health Manager — the feature that enables you to take care of your health and view parts of your health record, all in one place.**

Once you register, you can:
• E-mail your doctor’s office
• View select test results
• Order prescription refills (and have them mailed to you, with free shipping)
• Request or cancel routine appointments
• Review recent past office visits
• See a list of your recent immunizations and allergies
• Act for a family member (e-mail your child’s doctor, and more)
*KP Members between the ages of 13 through 17 must receive their temporary password by U.S. mail.
**Some features are not yet available in all areas.