Kaiser Ranks Highest in State Customer Satisfaction
For the seventh straight year, the Kaiser Foundation Health Plan earned the highest rating for customer satisfaction in California, according to an annual survey issued Monday by market research firm J.D. Power.
“Kaiser set the curve in the state of California,” said Rick Johnson, head of J.D. Power’s health care evaluation practice.
Kaiser scored 756 points out of a possible 1,000, followed by Cigna and UnitedHealthcare with 674 and 667 points, respectively. The average score for health plans in California was 680 points.
J.D. Power, which is best known for its automotive market research, has measured customer satisfaction with their health insurance for the past eight years.
