Kaiser Permanente Welcomes New Members

Medical Advice & Appointments

For advice or to make an appointment, call one of the numbers listed below, or call the Kaiser Permanente facility that is most convenient for you. It’s helpful if you bring a copy of your enrollment form to your appointment.

• San Rafael Medical Center: 415-444-2000
• Downtown San Rafael Medical Offices: 415-482-6800
• Novato Medical Offices: 415-899-7400
• Mill Valley Medical Offices: 415-444-2894
• Petaluma Medical Offices: 707-765-3900
• Coastal Health Alliance-West Marin: 415-899-7525

Choose a Personal Primary Care Physician

Having a doctor you connect with and who you can build a long-term relationship with is essential to getting excellent care. We are proud of our great doctors and want to make it easy for you to choose the doctor who is right for you.

Choose a Personal Primary Care Physician

Transfer your Existing Prescriptions

As a new KP member, you may transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies. Please make sure that you have an adequate supply of your medication on hand prior to transferring your existing prescription to Kaiser Permanente. Be ready to tell the pharmacist your prescription number and the name and phone number of the outside pharmacy.

This transfer can take up to 48 hours. To use this service for new KP members, simply call the pharmacist at the Kaiser Permanente pharmacy that is most convenient for you.

San Rafael Medical Center

Pharmacy 1

Location
Medical Office One – 3rd Floor

Hours
Monday through Friday
8:30 a.m. to 10 p.m.;
Saturday, Sunday and major holidays
9 a.m. to 6:30 p.m.

Telephone
EasyFill (refills by phone): 415-444-2844
Information: 415-444-2980

Pharmacy 2

Location
Medical Office Two – 1st Floor

Hours
Monday through Friday
9 a.m. to 12:45 p.m. and 1:45 to 5:30 p.m.

Telephone
EasyFill (refills by phone): 415-444-4343
Information: 415-444-4335

Downtown San Rafael 3rd Street Medical Offices

Location
1st Floor

Hours
Monday through Friday
9 a.m. to 5:30 p.m.

Telephone
EasyFill (refills by phone): 415-482-6905
Information: 415-482-6900

Novato Medical Offices

Location
Building C

Hours
Monday through Friday
8:45 a.m. to 6:30 p.m.

Telephone
EasyFill (refills by phone): 415-899-7565
Information: 415-899-7563

Petaluma Medical Offices

Location
Medical Office One – 1st Floor

Hours
Monday through Friday
8:45 a.m. to 6 p.m.

Telephone
EasyFill (refills by phone): 707-765-3455
Information: 707-765-3450

Activate Your kp.org Account

Registering is simple and only takes a few minutes. In order to make sure your personal health information is secure, we’ll need to ask you a few questions to verify your identity. After you answer the questions, you can choose a password* and start accessing the online features immediately. If you can’t or don’t wish to complete the process online, you can do so by mail.

Register today! For questions or help with registering on kp.org, call 1-800-556-7677 (toll free).

When you register on kp.org, you’ll get access to My Health Manager — the feature that enables you to take care of your health and view parts of your health record, all in one place.**

Once you register, you can:
• E-mail your doctor’s office
• View select test results
• Order prescription refills (and have them mailed to you, with free shipping)
• Request or cancel routine appointments
• Review recent past office visits
• See a list of your recent immunizations and allergies
• Act for a family member (e-mail your child’s doctor, and more)

*KP Members between the ages of 13 through 17 must receive their temporary password by U.S. mail.
**Some features are not yet available in all areas.

Your Guidebook - San Francisco, Marin and Sonoma

The Guidebook is your go-to source for facility information, health resources, and more. Being at the center of your health care starts with taking advantage of all that Kaiser Permanente has to offer. Read on to see what this book has in store for you.

Your Guidebook – San Francisco/Marin/Sonoma

Know What to Do if You Receive Care in a Non-Plan Hospital

If you are treated at a non-plan hospital — either in an emergency room or as a hospitalized patient — you or your representative should call Kaiser Permanente, as soon as reasonably possible, so we can coordinate your care and transfer you to a Kaiser Permanente Hospital when it is safe to do so. Please call us at 1-800-225-8883 (inside the United States) or 1-CALL-KAISER (1-225-552-4737) (outside the United States), so we can help ensure you receive the appropriate care and attention you need, as well as avoid unexpected costs.