Welcome to Kaiser Permanente

Medical Advice & Appointments

For advice or to make an appointment, call one of the numbers listed below, or call the Kaiser Permanente facility that is most convenient for you. It’s helpful if you bring a copy of your enrollment form to your appointment.

Antioch Medical Center: (925) 813-3100

Delta Fair Medical Offices (Antioch): 925-779-5090

Livermore Medical Offices: 925-243-2700

Martinez Medical Offices: 925-372-1999

Park Shadelands Medical Offices (Walnut Creek): 925-906-2040

Pleasanton Medical Offices: 925-847-5050

San Ramon Medical Offices: 925-244-7400

Walnut Creek Medical Center: 925-295-4070

Choose Your Doctor

Choose your doctor — and change anytime

Getting you connected with a doctor who suits your individual needs is our top priority. When you have a doctor you connect with, it’s easier to stay healthy.

Transfer Your Existing Medical Records

Kaiser Permanente makes it easy to transfer your existing medical records to your new Kaiser Permanente physician.

If you have copies of your medical records, bring them to your first office visit. If you don’t have your records, your new doctor will let you know if you need to request any past medical information from your previous health care provider.

For more information on how you can get the most out of your health care benefits click here.

Transfer Your Existing Prescriptions

As a new KP member, you may transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies. Please make sure that you have an adequate supply of your medication on hand prior to transferring your existing prescription to Kaiser Permanente. Be ready to tell the pharmacist your prescription number and the name and phone number of the outside pharmacy.

This transfer can take up to 48 hours. To use this service for new KP members, simply call the pharmacist at the Kaiser Permanente pharmacy that is most convenient for you.

Antioch Medical Center
Sand Creek Pharmacy: 925-813-7940
Deer Valley Pharmacy: 925-813-6161

Delta Fair Medical Offices (Antioch)    
Delta Square Pharmacy: 925-779-5327
Diablo Pharmacy: 925-779-5171

Livermore Medical Offices
925-243-4700

Martinez Medical Offices
925-372-1900

Park Shadelands Medical Offices (Walnut Creek)
Sequoia Pharmacy: 925-906-2500
Yosemite Pharmacy: 925-906-2501

Pleasanton Medical Offices
North 1 Pharmacy: 925-847-5660
South 1 Pharmacy: 925-847-5500
South 2 Pharmacy: 925-847-5555

San Ramon Medical Offices
925-244-7440

Walnut Creek Medical Center
925-295-4460

Activate Your kp.org Account

Registering is simple and only takes a few minutes. In order to make sure your personal health information is secure, we’ll need to ask you a few questions to verify your identity. After you answer the questions, you can choose a password* and start accessing the online features immediately. If you can’t or don’t wish to complete the process online, you can do so by mail.

Register today! For questions or help with registering on kp.org, call 1-800-556-7677 (toll free).

When you register on kp.org, you’ll get access to My Health Manager — the feature that enables you to take care of your health and view parts of your health record, all in one place.**

Once you register, you can:
• E-mail your doctor’s office
• View select test results
• Order prescription refills (and have them mailed to you, with free shipping)
• Request or cancel routine appointments
• Review recent past office visits
• See a list of your recent immunizations and allergies
• Act for a family member (e-mail your child’s doctor, and more)

*KP Members between the ages of 13 through 17 must receive their temporary password by U.S. mail.
**Some features are not yet available in all areas.

What to Do if You Receive Care in a Non-Plan Hospital

If you are treated at a non-plan hospital — either in an emergency room or as a hospitalized patient — you or your representative should call Kaiser Permanente, as soon as reasonably possible, so we can coordinate your care and transfer you to a Kaiser Permanente Hospital when it is safe to do so. Please call us at 1-800-225-8883 (inside the United States) or 1-CALL-KAISER (1-225-552-4737) (outside the United States), so we can help ensure you receive the appropriate care and attention you need, as well as avoid unexpected costs.