Welcome to Kaiser Permanente

Choose Your Doctor

We believe in personalized care and recommend that you select a personal physician from one of our primary care departments at the medical facility that you’ll use most often. To choose your doctor, simply go to kp.org/mydoctor/choose. Or if you prefer, call our South Sacramento Member Outreach Department at 1-800-278-3329, press 2, Monday through Friday, 8 a.m. to 5 p.m.

• For men, please select a physician from our Adult Medicine Department
• For women, please select a personal physician from both our Adult Medicine and Women’s Health (Obstetrics/Gynecology) Departments.
• And of course, if you have children, please select a physician for your children from our Pediatrics Department.

If you need to see a specialist, your personal physician can refer you. Please note that no referral is needed for appointments in Optometry, Psychiatry, or Chemical Dependency.

Get Your Medical Record Number

Your medical record number is your passport to Kaiser Permanente, and you’ll need it when you connect with us in person, online, or over the phone. If you haven’t yet received your Kaiser Permanente identification card in the mail, or if you’ve misplaced it, you can request your medical record number by calling our Member Service Call Center.

We Speak Your Language

Interpreter and ADA-specific services are available in your preferred language at all times and at no cost to you. When you call us or come in for an appointment, we’ll make every effort to talk to you in the language you want to use.

Most of our facilities have bilingual staff who are specially trained to interpret and explain medical terms and procedures. Many of our physicians also speak more than one language. If one of our qualified staff does not speak your language, we can arrange for an in-person interpreter, or provide interpreter services in more than 140 languages by telephone.

We can also provide you, your family and friends any special assistance to access our facilities and services, including appropriate accommodations or alternative reading format of member information. Just let us know how we can help.

For more information about our interpreter services, call our Member Service Call Center.

Have Questions? Contact Member Services!

For more information about Kaiser Permanente services and your benefits, call member services. A representative will be more than happy to answer your questions.

Member Services - helping to create solutions that work for you!

We’re committed to providing you with excellent service and making your visit with us a positive experience. If you have comments or concerns about your visit, please share them with us by visiting our Member Services Center. The locations for Member Services are as follows:

Facility:

South Sacramento Medical Center (first floor)
Elk Grove Big Horn Medical Offices (first floor)

Member Service Centers

Stop by our Member Services Center at the Kaiser Permanente facility near you. Our centers are open Monday through Friday, 8:30 a.m. to 5 p.m. Our Member Service Center is here to help you with questions about:

• Your benefits
• Our departments and services
• Facility locations
• Address changes
• New ID card requests
• Rights and responsibilities
• And much more!

Need assistance with an item you are not seeing, such as :

• Drop off of forms for completion
• Pick up of medical records

This assistance can be found at the Forms Intake/Release of Information office on our main South Sacramento Medical Center campus, Medical Office Building 3, suite 130.