Member Services

About Member Services – Redwood City

The Member Services department is located at the Willow Building. Member Services functions as a liaison between the member and the Kaiser Permanente Medical Center. Its primary purpose is to assist and educate members about Health Plan benefits and services provided by Kaiser Permanente Medical Care Program.

Contact Member Services

Online
Please visit kp.org

Hours
24 hours a day, 7 days a week
Closed holidays

Telephone
24 hours a day, 7 days

1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)