Welcome to Kaiser Permanente Services in the South Bay

Medical Advice & Appointments

Choose or Change Personal Primary Care Provider

Having a doctor with whom you connect and can build a long-term relationship is essential to getting excellent care.  We are proud of our great doctors and want to make it easy for you to choose the one who is right for you.  Choose  your doctor online and change any time.

Choose your doctor

If you are a new or current Kaiser Permanente member in need of a LGBTQ-friendly primary care provider, please contact Member Outreach at (408) 972-7321 for assistance.

Activate your kp.org account

Download the My Doctor Online App

Transfer Your Prescriptions

As a new member, if you need to transfer existing prescriptions, please make sure that you have an adequate supply of your medication on hand prior to your transfer of an existing prescription to Kaiser Permanente.

As a new member, you may transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies. Be ready to tell the pharmacist your prescription number and the name and phone number of the outside pharmacy.

This transfer can take up to 48 hours. To use this service for new members, simply call the number below.

• Regional Pharmacy Call Center – 1-877-795-2473 M-F 8am to 8pm, Saturday 8am to 6pm, Sunday 9am to 6pm

Transfer Your Medical Records

If you have copies of your medical records, bring them to your first office visit. If you don’t have copies of your records, no problem. Your doctor will let you know if you need to request any past medical information from your previous health care provider.

South Bay Locations

Member Outreach Specialist

Connect with a personal concierge to help you learn how to start accessing all that Kaiser Permanente offers and to make the most out of your first appointment.

• Choose the personal care provider who is right for you
• Transfer your prescriptions and medical records to Kaiser Permanente
• Make your first appointment

Please call us at 408-972-7321 or toll free 1-877-327-3663

Help in Your Language

We want to speak to you in the language that you’re most comfortable with when you call us or come in for service. Interpreter services, including Sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operation.

If you or your family/caregiver need help with interpreter services including sign language, qualified interpreter services are available. We highly discourage using family, friends, or minors as interpreters.

Our call centers have interpreters who speak Spanish, Cantonese, and Mandarin, as well as other Chinese dialects. Most of our facilities have staff who speak more than one language and are specially trained to interpret and explain medical terms and procedures. Many of our practitioners also speak more than one language.

If you visit one of our facilities and no one speaks your language, we have interpreters for more than 150 languages available by phone. If you need a Sign language interpreter, an interpreter is available either by video or in person.

To learn more about these services or if your needs were not met, call our Member Service Contact Center 24 hours a day, 7 days a week (closed holidays) at 1-800-464-4000, 1- 800-788-0616 (Spanish), 1- 800-757-7585 (Chinese dialects), or 711 (TTY).