Getting your medical record number

For advice or to make an appointment, call the number listed below. Please bring a copy of your enrollment form to your appointment if you have not received your Kaiser Permanente identification Card, which contains your medical record number.

If your health coverage has started and you need care before your card arrives, you can request your Medical Record Number by calling Member Services.

Medical advice and appointment phone numbers

For advice or to make an appointment, call the number listed below. It’s helpful if you bring a copy of your enrollment form to your appointment if you have not received your Kaiser Permanente ID Card.

If you have received your Medical Record Number, selected a physician, and registered for kp.org, you can make an appointment online.

Adult Medicine: South San Francisco (650) 742-2100; Daly City (650)-301-5860

Pediatrics: Daly City (650) 742-2050

Ob/Gyn: Daly City (650) 742-2173

Download or review online the Kaiser Permanente Member Guidebook.

Transfer your existing prescriptions

As a member, you may transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies. Our pharmacy will need your prescription number and the name and phone number of the pharmacy that filled your prescription to complete the transfer.

This transfer can take up to 48 hours. To use this service, call the Kaiser Permanente pharmacy call center toll-free at 877-RX-KAISER (877-795-2473).

For the locations and hours of our pharmacies, choose Departments from the menu on the left side of this page, then Pharmacy.

Transfer your medical records

When you visit your personal physician for the first time, talk to him or her about your health history and goals. Your doctor can determine what medical information may need to be transferred from your previous health care provider.

New members should receive a Medical Record Number from Kaiser Permanente before completing an Authorization for Disclosure Form and transferring medical records. Please make sure you have your Kaiser Permanente Medical Record Number on the form before sending materials.

Complete an Authorization for Disclosure Form (Spanish version) (Chinese version), and take it to your non-Kaiser Permanente physician. We recommend that you keep a copy of your important medical information at home.

Advance Directives

Kaiser Permanente recommends that all members fill out an Advance Directives form to ensure that your desires regarding your health care are met. You can download and print the forms, or pick up hard copies.

Downloadable forms:

• California Advance Health Care Directive form — English
• California Advance Health Care Directive form — Spanish

To pick up a paper copy of the Advance Directive information, visit:

• South San Francisco Medical Center
  1200 El Camino Real
  Member Services Dept., 1st floor
  (English and Spanish forms available here)
  Health Education Dept., 1st floor
  Map and Location
• Daly City Medical Offices
  395 Hickey Blvd.
  Health Education, 4th floor
  Map and Location

What kp.org can do for you

Through our comprehensive Web site, kp.org, Kaiser Permanente offers our members a simple and safe way to manage health care services, communicate with their personal physicians, and much more. Using kp.org, you can:

• E-mail your doctor.* After you have selected your personal physician, you can
  e-mail your doctor routine health questions from the comfort and convenience of
  your computer.
• E-mail your child’s or other family member’s doctor, and access other secure
  features on their behalf, using the “Act for a family member” feature.*
• Order prescription refills for yourself and your family members and have most
  mailed to your home for no additional charge.*
• Schedule routine appointments for yourself and your family members.*
• View most lab test results, past office visit information, and recent immunization
  history.*
• Get information about your health plan and benefits, download forms, and more.*
• Use personalized online tools to help you develop a plan to manage your weight,
  reduce stress, improve nutrition, stop smoking, and assess your lifestyle habits.
• Enjoy a 25 percent reduction in rates from select providers of
  complementary health services like massage therapy, acupuncture, and
  chiropractic services as well as preferred rates on select fitness club
  memberships.†
• Take advantage of reduced rates ranging from 12 percent to 27 percent off select
  Weight Watchers®† offerings and 10,000 Steps®‡, an easy-to-use
  online walking program.
• Feed your mind and body with classes on yoga, meditation, tai chi, and more.
  Some classes may require a fee.

*To use these secure features, you must be registered on kp.org. Visit kp.org/register or click here for a brochure on how to register.

For kp.org website support, call 800-556-7677, seven days a week from 7 a.m. to 7 p.m.

†These products and services are provided by entities other than Kaiser Permanente. Some Kaiser Permanente benefit plans include coverage for some of these discounted services. Plan benefits must be used before those discounted services are available. Check your Evidence of Coverage for details. Kaiser Permanente disclaims any liability for these discounted products and services. Should a problem arise, you may take advantage of the Kaiser Permanente grievance process by calling the Member Service Call Center at 800-464-4000 seven days a week from 7 am to 7 pm at 1-800-464-4000; TTY for the hearing and speech-impaired, 1-800-735-2929.

‡10,000 Steps® is a registered trademark of Health Partners, Inc.

How to access My Doctor Online

My Doctor Online provides you with a convenient way to stay connected with your doctor. Several of the new features of your physician’s home page include:

• Background information about your doctor
• Information about diseases and conditions
• Information about how to prepare for your office visit or procedure
• Commonly used forms
• Answers to many frequently asked questions
• A wide variety of health tools and classes including videos, podcasts, and interactive programs on various health topics such as diabetes, cholesterol, hypertension and more.

Help in your language

Kaiser Permanente is committed to making your health care experience simple, useful, and caring. We offer interpretive services in several ways.

Our South San Francisco Medical Center provides complimentary interpreter services for our members 24 hours a day, seven day a week. You can request an interpreter when you schedule your next appointment or you can call Interpreter Services directly:

Interpreter Services
Spanish: 650-742-2055
Cantonese/Mandarin: 650-742-2059
TTY for the hearing and speech-impaired: 800-735-2929 (TTY).

When possible, we will arrange for interpreters in person, however a phone interpretation is always available—even on short notice. You can ask us to arrange a telephone call with you, your doctor, and an interpreter.

Member Guidebook

Your Guidebook to Kaiser Permanente Services contains detailed information about the services we provide and how you can access them. In the Guidebook you will find phone numbers and information on how to obtain health care services, and also information on how to stay healthy including tips on how to live healthfully, arranged by age group. You can view it online or download a copy.