Member Services - San Mateo

About Member Services – San Mateo

The Member Services department is located on the first floor. Member Services functions as a liaison between the member and the Kaiser Permanente Medical Center. Its primary purpose is to assist and educate members about Health Plan benefits and services provided by Kaiser Permanente Medical Care Program.

Contact Member Services

Online
Please visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays