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Panorama City

Panorama City Medical Center


Panorama City Medical Center

13651 Willard Street
Panorama City, CA 91402


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COVID-19 Visitation Restrictions During Outbreak

For the health and safety of our patients, physicians, and staff, and in accordance with recent guidelines from the State of California, the following visitation restrictions will be implemented, effective immediately:

  • Visitors are strictly limited in the hospital.
  • Family members can be with their loved one under special circumstances:
    • Same Day Surgery — 1 visitor only
    • Labor & Delivery and Post-Partum — 1 visitor/birthing partner only
    • Pediatrics, PICU, NICU — 1 visitor at a time, rotating between 2 designated caregivers
    • Hospice / End of Life — 1 visitor only
  • Anyone 14 or younger, who is not a patient, may not visit patients at this time
  • Do not visit or accompany patients if you have a cough, cold, or are sick.

Thank you for your patience and understanding as we work diligently to protect our patients and staff and to reduce the spread of the novel coronavirus and COVID-19 in our communities.

Admitting Information

Patients who are registering for pre-admission, please go to the Admitting Office on the Second Floor of the hospital between the hours of 8:30am to 5pm, Monday – Friday. Free parking is available in the South Parking Structure. (map)

Patients who are registering for surgery scheduled for the same day, please go the Admitting Desk on the Second Floor of the hospital for check-in.

For any questions, please call the Admitting Department at 818-375-2658.

Advance Directives

The Federal Patient Self-Determination Act of 1990 requires hospitals to inform patients of their legal rights to refuse or accept medical treatment if they become incapacitated.

In California, the legally recognized document for ensuring your rights is the Advance Directive. This document lets you name another person to make medical decisions on your behalf in the case that you cannot speak for yourself. An Advance Directive can help ensure that your wishes regarding medical treatment are honored.

The Advance Directive is the new format for the Natural Death Act Declaration, or living will, in California. It also supersedes the Durable Power of Attorney for Health Care (DPAHC) for appointing a health care agent. A DPAHC executed before 1992 has expired and should be replaced with an Advance Health Care Directive. All other DPAHCs and Natural Death Act Declarations remain valid. Keep in mind, however, that Advance Directives give you more flexibility to state your health care preferences, so you may wish to complete a new form anyway.

Before stating your health care preferences in writing, you may want to discuss them with your family, physician, spiritual counselor, or attorney. To get an Advance Directive Kit, contact our Social Services Department at 818-375-2977.


There are two ATMs on the medical center campus:

      • First Floor of the hospital adjacent to the cafeteria (map)
      • North 1 Building on the south side (map)


Location: Hospital, First Floor (map)

Monday through Friday Saturday, Sunday, and Holiday
Hours: 7am to 9:30am, 11am to 2pm,
4:30pm to 7pm
Hours: 11:30am to 2pm, 4:30pm to 7pm

Offers hot entrees, salad bar, grilled sandwiches, healthy snacks (including farm-fresh fruit in season), fountain beverages, and brewed and specialty coffees. Credit cards are accepted with minimum purchase of $2.50.


There is a chapel located on the First Floor of the hospital. It is open 24 hours a day, 7 days a week, and provides visitors with a quiet place for prayer and meditation. Multi-denominational religious literature is also available in the chapel.

Chaim Singer-Frankes, Chaplain
Location: Hospital, First Floor (map)
Phone: 818-375-3045
Hours: Monday – Friday, 8am to 4pm

Our chaplain offers multi-denominational spiritual care and counseling.

Gift Shop

Location: Hospital, First Floor (map)
Phone: 818-375-2009
Hours: Monday – Friday, 9am to 7pm, Weekends, 10am to 4pm
Parking: South Parking Structure

Offers flowers, cards, latex-free balloons, unique gift items, gourmet snacks, newspapers, magazines, and more.

Hospital Visitation Policy

Visitors are welcome and encouraged at the Panorama City Medical Center hospital. Your family and friends can play a key role in helping you recover and supporting you when you leave the hospital. Each patient room has a family zone designed the comfort of your visitors, including a bed for overnight stays.

Family includes any person not legally related to the patient, spouses, domestic partners, both different-sex and same-sex significant others. Family also includes a minor patient's parents, regardless of gender of either parent. Parenthood includes: legal parents, foster parents, same-sex parent, step-parents, those serving in loco parentis, and other persons acting as caretakers.

Visitors include any person of the patient's choosing, if the patient has decision-making capacity, regardless of sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, sexual identity, gender identity or marital status.

Visiting guidelines vary depending on the patient’s reason for hospitalization and are at the discretion of the medical team. If you have concerns regarding these guidelines, please discuss them with your nurse.

Important considerations regarding visitation

      • Because people in the hospital often have compromised immune systems, anyone who is experiencing a cough, cold, or other symptoms of illness should not visit.
      • To prevent the spread of illness, visitors should wash their hands frequently, and upon entering and leaving the patient’s room.
      • Visitors under age 12 must be accompanied by an adult at all times. This is for the health of both patients and children.
      • Under certain circumstances, physicians or staff may ask visitors to leave the room while examining a patient or performing a procedure.
      • Due to the fact that some people have latex allergies, no latex balloons shall be brought into the hospital.

The most important consideration when visiting should always be the safety of the patient and his or her right to a restful environment that supports health.

Family-Centered Care, Third Floor: Your family and friends are welcome to visit anytime, and your spouse, partner, or other family member may stay overnight in your room with your permission.

Intensive Care Unit (ICU), First Floor: Family members and friends may visit anytime, but a maximum of two visitors per patient is allowed in the room at any one time. Your spouse, partner, or other family member may also stay overnight with your permission.

Labor and Delivery, Third Floor: With your permission, adult family members and friends, as well as children of the new mother who are over age 12, may visit anytime. In the event of a cesarean section or other situation that requires surgical intervention, your spouse or birthing partner may be with you in the operating suite, at the discretion of the medical team.

Medical Surgical Units, Fourth and Fifth Floors: Family and friends are welcome to visit at any time and may stay overnight with your permission.

Newborn Nursery/Neonatal Intensive Care Unit (NICU), Third Floor: Parents (and grandparents, with parental permission) have unlimited visiting hours. Siblings over age 3 may visit but must remain at a parent’s side at all times.

Perioperative Services, Second Floor: Following a brief intake process, a maximum of two visitors may stay with you in the perioperative holding area, until you're taken to the operating room. For your safety, no visitors are allowed in the operating room or in the post-anesthesia recovery room.

Patients with Disabilities

The Federal Americans with Disabilities Act of 1992 requires all businesses, including hospitals, to provide policies, practices, and facilities that address the needs of people with physical or mental disabilities.

Kaiser Permanente has been a leader in identifying and resolving access and communication barriers for many years. We have also implemented many services that meet or exceed local, state, and national regulations. Alert one of your Kaiser Permanente health care team members if you need additional assistance or accommodations.

Smoke-Free Policy

Kaiser Permanente Panorama City Medical Center is a nonsmoking facility. We are committed to the prevention and treatment of disease. Because smoking is a major preventable cause of disease, it is not permitted at any Kaiser Permanente facility or medical campus.

We offer workshops and programs to help you quit smoking and live a healthier life.