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Moreno Valley Medical Center

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Moreno Valley Medical Center

27300 Iris Ave
Moreno Valley, CA 92555


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COVID-19 Visitation Restrictions During Outbreak

For the health and safety of our patients, physicians, and staff, and in accordance with recent guidelines from the State of California, the following visitation restrictions will be implemented, effective immediately:

  • Visitors are strictly limited in the hospital.
  • Family members can be with their loved one under special circumstances:
    • Same Day Surgery — 1 visitor only
    • Labor & Delivery and Post-Partum — 1 visitor/birthing partner only
    • Pediatrics, PICU, NICU — 1 visitor at a time, rotating between 2 designated caregivers
    • Hospice / End of Life — 1 visitor only
  • Anyone 14 or younger, who is not a patient, may not visit patients at this time
  • Do not visit or accompany patients if you have a cough, cold, or are sick.

Thank you for your patience and understanding as we work diligently to protect our patients and staff and to reduce the spread of the novel coronavirus and COVID-19 in our communities.

Regular Hospital Visitation Policy

The hospital allows for the presence of a support individual of the patient’s choice (family member, friend, or other individual for emotional support during the course of stay) unless the individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated.  The individual may or may not be the patient’s surrogate decision-maker or legally authorized representative.

Kaiser Permanente Moreno Valley adopts the following definition of “family” for purposes of hospital-wide visitation policy: “Family” means any person(s) who plays a significant role in an individual’s life.  This may include a person(s) not legally related to the individual.  Members of “family” include spouses, domestic partners, and both different-sex and same-sex significant others.  “Family” includes a minor patient’s parents, regardless of the gender of either parent.  Solely for purposes of visitation policy, the concept of parenthood is to be liberally construed without limitation as encompassing legal parents, foster parents, same-sex parent, step-parents, those serving in loco parents, and other persons operating in caretaker roles.

The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Visitors are welcome guests at our hospital and can help in the healing and adjustment process of our patients.

Special accommodations should be considered for visitors who have difficulty visiting during prescribed hours.  Patient preference should be honored if the visitor action will not interrupt other patients’ rest.

Patients should be asked if the visitor(s) should step out of the room if a procedure or care is being conducted.

Activities on the unit, which might be uncomfortable for the visitor(s), must be taken under consideration in deciding whether a visitor should stay or step away for a period of time.

No more than two (2) visitors per room, unless the Clinical Manager, Nursing House Supervisor, or primary care nurse has granted special permission.

Employee and physicians should only visit patient care areas for business reasons in order to decrease the noise level and prevent the spread of infection.

Due to safety concerns, visitors are to be limited to those who have a legitimate reason to be at Moreno Valley Hospital.

General visiting hours are from 9am to 9pm.

Children under 14 years of age may be allowed to visit with special permission from the Clinical Manager, Nursing House Supervisor or primary care nurse. Any child with obvious infection or known exposure to contagious disease will be excluded from visiting.

Pediatric Patients

Parents and grandparents may visit 24 hours a day.  One parent or designated adult will be encouraged to stay with the child at all times to ensure their safety. Sleeping accommodations are provided for one parent/guardian. A guest food tray will be provided for the adult who spends the night and assists with care. When pediatric patients are being visited, a parent or designated adult must be present or the parent must have identified the visitor and approved the visit.


In the ICU/CCU, visiting is permitted 24 hours a day. Visitors will be instructed to use the telephones in the Visitors Waiting Room and in the front of the ICU/CCU doors prior to entering the unit.

Emergency Department

Visitors are limited to one (1) person at the bedside, with special consideration given based on individual patient needs. The duration of the visit is at the discretion of the ED nurse and/or physician. A family member or visitor may be asked to leave the treatment area if the patient’s condition deteriorates. A family member or visitor may be asked to leave if he/she becomes unruly or disruptive to the patient or others in the department. Visitors are to utilize the Emergency Department Waiting Room and outside the hospital.


The father and/or significant other, siblings of the infant, and other family and friends may visit from 9am to 9pm.  An adult must accompany children at all times. The main support person is not considered a visitor and should be encouraged to stay with the mother as much as possible. Children under the age of 14 years, excluding siblings, are not permitted to visit. There may be no more than three (3) visitors in the room at any one time, including the labor coach. The father or significant other may stay with the mother throughout her stay. Children may not stay overnight.

Infection Control Policy

To prevent the transmission of communicable diseases, including seasonal influenza and epidemic episodes, the visitation policy should be strictly adhered to. Visitors presenting to the hospital with respiratory illness should be encouraged to stay home.

Respiratory Hygiene/Cough Etiquette should be communicated to all persons entering the hospital as follows:

  • Post visual alerts instructing all persons to report symptoms of acute respiratory febrile illness at first point of contact.
  • Offer tissues or masks to symptomatic persons.
  • Provide a waste disposal container.
  • Instruct persons to perform hand hygiene.
  • Ensure supplies for hand hygiene are available; soap, clean paper towels where sinks are located or dispensers of alcohol based hand sanitizer.

During peak seasonal months, epidemic episodes and outbreaks recommendations may become more stringent based on Center for Disease Control or California Department of Public Health guidelines.

See information about pharmacies at Moreno Valley Medical Center and other locations in the region.