Emergency care

When you are experiencing a life- or limb-threatening emergency, then a visit to the emergency room is necessary. If you have an emergency medical condition*, call 911 or go to the nearest hospital.

Emergency care is available 24 hours a day, seven days a week at:

Emergency services include all of the following with respect to an emergency medical condition:

• A medical screening exam that is within the capability of the emergency department of a hospital, including ancillary services (such as imaging and laboratory services) routinely available to the emergency department to evaluate the emergency medical condition.
• Within the capabilities of the staff and facilities available at the hospital, medically necessary examination and treatment required to stabilize the patient (once your condition is stabilized, services you receive are post-stabilization care and not emergency services).

* An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that a prudent layperson, who possesses an average knowledge of health and medicine, could reasonably expect the absence of immediate medical attention to result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: the person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for, or use, food, shelter, or clothing, due to the mental disorder.