FAQs

Yes, you can choose your own primary care doctor from our wide network of doctors. You can also switch to a new Kaiser Permanente doctor at any time.

All of our available doctors take our Medicaid members. Simply visit kp.org/chooseyourdoctor.

You can find information on medical facility locations, departments, and care here. You can also call Member Services at 1-855-249-50251-855-249-5025, or 711711 (TTY), Monday through Friday, from 7:30 a.m. to 9 p.m. (closed holidays).

Your Medicaid Member Handbook will give you complete benefit information.

If you are eligible for Medicaid and choose to receive your care from Virginia Premier with Kaiser Permanente, you are covered for drugs included in our approved list. To check if your medication is covered, click the link above or contact Member Services at 1-855-249-50251-855-249-5025, or 711711 (TTY), Monday through Friday, from 7:30 a.m. to 9 p.m. (closed holidays).

To speak with a pharmacy representative who can help you transfer your prescription(s), call Member Services at 1-855-249-50251-855-249-5025, or 711711 (TTY), Monday through Friday, from 7:30 a.m. to 9 p.m. (closed holidays).

When you call, please have your prescription number(s) and the name and phone number of the pharmacy where you wish to transfer them from ready. We’ll handle the rest.

You can also visit New Member Prescription Transfer for information on how to transfer your prescriptions.

If you want to transfer a prescription from another pharmacy to a Kaiser Permanente medical center pharmacy, call the Kaiser Permanente pharmacy location of your choice and provide the following information:

• Your name and Kaiser Permanente member ID
• Name and telephone number of the other pharmacy
• Name of the prescribed medication
• Prescription number of the prescribed medication
• Name and phone number of the doctor who prescribed the medication

If you want to transfer a prescription from a Kaiser Permanente medical center or mail order pharmacy to another participating pharmacy, you must contact that participating pharmacy.

Your Medicaid benefits will stay active for up to 12 months if you have no change in circumstances (such as income, moving, adding family member, divorce). The state will send you a renewal application in the mail saying you need to reapply for Medicaid.

Learn more about the annual renewal process.

If you no longer qualify for Medicaid, you’ll have a limited amount of time to act to get other coverage before your Special Enrollment Period ends. You should quickly see if you are eligible for financial assistance from the government by visiting healthcare.gov. You may be able to stay with Kaiser Permanente. We offer a range of plans to fit your needs and budget. Visit continuecoverage.kaiserpermanente.org to find a Kaiser Permanente plan for you and your family.