Patient Services
Occupational MedicineIf you are hospitalized due to a work-related injury/ illness, please notify your physician. Questions regarding Workers’ Compensation benefits and forms should be directed to the Occupational Medicine department at 707-393-3000. |
Ethnics CommitteeThe Ethics Committee can help you understand life or death decisions. These hospital and community representatives are dedicated to assisting you with compassion and respect. To contact the committee, call Hospital Administration at 707-393-4820 Monday through Friday 8:30 a.m. to 5 p.m. On evenings, weekends and holidays, contact the Nursing Supervisor. |
Quality Care ManagementIf you have concerns about the quality of your care or treatment, please contact the Nursing Supervisor who is available 24 hours a day. If your concerns are not satisfactorily addressed please contact member services . |
Nutritional ServicesYour physician has prescribed your diet as an integral part of your treatment. Meals are served three times a day and snacks are available upon request. At breakfast, a menu is provided for you to make your selections for the next day. Please complete your menu by 9 a.m. and give your completed menu to your nurse. Registered dietitians specialize in evaluating and monitoring your nutritional status during your stay. They will consult with you about your meals when appropriate. Upon your physician’s request, the dietitian may also instruct you on a specific diet for home. Outpatient nutrition education classes and counseling are available after you leave the hospital. |
TelephoneA telephone for your personal use has been placed near your bed. If for any reason the telephone is missing or in need of repair, please inform your nurse. Also, advise your friends and family of your room number and the telephone number, so that they may call you direct. If you are transferred to a new room, please advise your callers of this change of room and telephone number. In the interest of your health, we ask that you make or receive calls between the hours of 7 a.m. and 10 p.m. If there are specific times that you do not wish to receive phone calls, inform the hospital operator by dialing “0.” You may make an unlimited number of local calls within the Santa Rosa city limits. Calls outside of Santa Rosa city limits cannot be charged to your room. You must charge these calls to your home telephone number or calling card. Please follow dialing instructions on your phone or call the facility operator for assistance. Telephone service for hearing impaired patients is available by calling the Teletypewriter (TTD) phone number at 707-523-1734. For patients with limited hearing who would like an amplified hand set, please call the operator between 9 a.m. and 5 p.m., Monday through Friday. |
TelevisionA color television is provided for your use without charge. The speakers are located in your bed rails to minimize noise; nonetheless, we ask you to be considerate of other patients in your viewing. |
Health EducationDuring your hospital stay, you and those who care about you will need information in order to understand your diagnosis and cope with the stresses that normally accompany hospitalization. To help provide that information, educational videos and pamphlets are available on each hospital unit; ask your nurse for assistance. Four closed circuit television channels are programmed with the needs of hospitalized patients in mind. RxTV, Channel 6, is your “Prescription for Relaxation.” Channel 19, OBTV is our continuous programming for new parents. Med Ed TV, Channel 17, is designed to provide you health information that will assist you in coping with your illness. Channel 15 provides information in Spanish. The Health Education Center in Medical Offices West offers you a variety of resources: classes, brochures, videos, audios, reference guides and popular health books available for sale. Come see us before and after your hospital stay. Family and visitors are welcome. Open Monday, Tuesday, Thursday and Friday, 9 a.m. – 5 p.m., Wednesday, 9 a.m. – 6 p.m. and Saturday 9 a.m. – 12:30 p.m. |
Gift ShopThe volunteers operate a gift shop in the hospital lobby on the first floor, where they sell most of the items you may need during your hospital stay, plus gifts, flowers, toys and sundries. Persons interested in doing volunteer work at the medical center are invited to contact the Volunteer Services Office at 707-393-4651 or from within the hospital, extension 4651. |
Interpreter ServicesA Volunteer Interpreter Program is available for patients who have difficulty speaking or understanding English. If you need an interpreter or a sign language interpreter, please let us know at the time of your admission. |
Patient AssistanceWhile you are hospitalized, if you have a concern, complaint, or question about the care or treatment you are receiving, you should contact your nurse. Further assistance is available from the nursing manager. Making a complaint will not compromise your current or future care |
Volunteer ServicesVolunteers are women, men, and young adults who serve in our medical center because of their concern for others. You can recognize volunteers by the blue smocks or jackets they wear. The Junior Volunteers wear blue and white striped pinafores. Volunteers will direct visitors to your room, deliver flowers, mail, and bring you books, newspapers or other reading materials. They are also available to do errands within the Medical Center, help you write a letter or just spend a few minutes visiting. Should you need volunteer services, please feel free to call extension 5738 from 9 a.m. to 8 p.m. Volunteers staff the family waiting rooms on the second floor. They are there to assist family members needing information about the surgery schedule or to assist in communicating with the operating room or the recovery room. They will notify physicians that family is present for a meeting after surgery is performed |
