New Member Experience

We have New Member Experience Representatives to help you get to know us. They will be happy to answer your questions, assist with selection of a primary care physician, and guide you through your first steps as a Kaiser Permanente member. We also offer tours of our Santa Rosa Medical Center, available by appointment on selected days, evenings and Saturdays. Our representatives can be reached Monday through Friday at 707-393-3186, 9:00 a.m.  to 5:00 p.m.

Personalized Tours

The new member experience department can arrange a personalized tour of the facilities at Kaiser Permanente Santa Rosa. To find out more about this service, call the New Member Experience Department at 707-393-3186 or stop by our concierge services station at our main campus in Medical Office Building 1, Monday through Friday 8:30 a.m. to 6:00 p.m.

Santa Rosa Locations

Kaiser Permanente has offices in several locations in and near Santa Rosa. Visit our Locations & Directions section for online tours, driving directions and detailed maps of each building. Please note that emergency services are only located at 401 Bicentennial Way, in our hospital building.

Getting Your Medical Record Number

Your new medical record number will be printed on your Kaiser Permanente ID card. You may need health services as soon as your coverage is effective but before your Kaiser Permanente ID card arrives. If so, you can request your medical record number by calling Member Services. If you aren’t sure of your exact effective date, Member Services can tell you.

Choosing a Personal Primary Care Clinician

Building a relationship with a personal physician is an important part of your health care. The person you select will coordinate and oversee your medical care. We encourage you to select a primary care practitioner right away, before you actually need care.

To choose a personal physician, after you’ve obtained a medical record number, call New Member Experience at 707-393-3186 or you can choose an available Kaiser Permanente Santa Rosa physician online.

Medical Advice & Appointment Phone Numbers

Transfer Your Existing Prescriptions

Transfer your Medical Records

New members should receive a Medical Record Number from Kaiser Permanente before completing an Authorization for Disclosure Form and transferring medical records. This form can be requested when speaking with one of our New Member Experience Representatives at 707-393-3186 or you can fill out and print the Disclosure Authorization Form.

• Disclosure Authorization (English)
• Disclosure Authorization (Spanish)
• Disclosure Authorization (Chinese)

Complete the Authorization for Disclosure Form and take it to your non-Kaiser Permanente physician. Make sure you have your Kaiser Permanente Medical Record Number written on the form. Have your physician mail your records along with the form to the Kaiser Permanente facility that you have chosen, sent to the attention of Outpatient Medical Records:

Kaiser Permanente Medical Center Attn: Outpatient Medical Records
401 Bicentennial Way
Santa Rosa, California 95403

Member Services

Member Services is available on the Kaiser Permanente national web site, www.kp.org. You can access the following services for Members:

• Contact a member services representative
• Change your address
• Order a new ID card for yourself or a family member
• View, print or order publications such as, Your Guidebook to Kaiser Permanente Services, Partners in Health newsletter, and the Kaiser Permanente Health Phone Directory.

Member Services is also available by phone. They can help you with resources and information on your benefits and coverage, copayments and billing, enrollment information and eligibility, name and address changes, Health Plan ID cards, and Guidebooks for other areas. You can also access much of this information 24 hours a day, 7 days a week on the automated Member Services phone system. All you need is a touch-tone phone, your Medical Record Number and your date of birth (as it appears on your ID card).

Call Member Services

Member Services can serve you in person. Visit our member services representatives at either our Santa Rosa or Rohnert Park offices.

How to use our "Members Only" website

At the Kaiser Permanente national website, you can register and activate your account in one single visit with our secure “Single Visit Activation” or have a temporary password mailed to you in 7 to 10 business days. To get an instant temporary password, you can stop by the Medical Office Building 1 lobby information desk, 9 a.m. to 1 p.m., Monday through Friday, our Health Education Department in Medical Office Building 1 suite 145, 9 a.m.to 5 p.m., Monday through Friday, or our Member Services Department in Medical Office Building 2, 9 a.m. to 5 p.m., Monday through Friday. Your password allows you to use our website to email your doctor, make or cancel appointments, refill Kaiser Permanente prescriptions, request non-urgent advice, view your labs and more.

Good health is in your hands

Available on Apple and Android mobile devices for Northern California patients.

Download the KP Preventive Care App for free today on iTunes or Google Play

Our apps can help you take wellness to the next level

*Certain features of My Health Manager apply only to care you receive at Kaiser Permanente facilities.

Get Connected – Find out how to Choose Your Personal Doctor, Activate your kp.org account and how to manage your prescriptions in one easy place right here!