Member Outreach

Getting Started as a New Member

Thank you for choosing Kaiser Permanente as your health care provider. As a member, you can access services at any of our locations as soon as your coverage becomes effective. You will receive your Kaiser Permanente identification card and informational material by mail.

Our Member Services department serves as a resource for patients who have questions or need assistance in understanding their health plan benefits and in obtaining services at our facility.

New Member Experience

We have New Member Experience Representatives to help you get to know us. They will be happy to answer your questions, assist with selection of a primary care physician, and guide you through your first steps as a Kaiser Permanente member. We also offer tours of our Santa Rosa Medical Center from 8: a.m. to 4:30 p.m. Our representatives can be reached Monday through Friday at 707-393-3186, 8:30 a.m. to 5:00 p.m.

Personalized Tours

The new member experience department can arrange a personalized tour of the facilities at Kaiser Permanente Santa Rosa. To find out more about this service, call the New Member Experience Department at 707-393-3186 or stop by our concierge services station at our main campus in Medical Office Building 1, Monday through Friday 8:30 a.m. to 5:00 p.m.

Santa Rosa Locations

Kaiser Permanente has offices in several locations in and near Santa Rosa. Visit our Locations & Directions section for online tours, driving directions and detailed maps of each building. Please note that emergency services are only located at 401 Bicentennial Way, in our hospital building.

Getting Your Medical Record Number

Your new medical record number will be printed on your Kaiser Permanente ID card. You may need health services as soon as your coverage is effective but before your Kaiser Permanente ID card arrives. If so, you can request your medical record number by calling Member Services. If you aren’t sure of your exact effective date, Member Services can tell you. Call 1-800-464-4000 for further assistance.

Choosing a Personal Primary Care Clinician

Building a relationship with a personal physician is an important part of your health care. The person you select will coordinate and oversee your medical care. We encourage you to select a primary care practitioner right away, before you actually need care.

To choose a personal clinician, after you’ve obtained a medical record number, call New Member Experience at 707-393-3186 or you can choose an available Kaiser Permanente Santa Rosa clinician online.

Medical Advice & Appointment Phone Numbers

Transfer Your Existing Prescriptions

Please make sure that you have an adequate supply of your medication on hand prior to your transfer of an existing prescription to Kaiser Permanente. As a member, you may transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies. Be ready to tell the Kaiser Permanente pharmacist your prescription number and the name and phone number of the outside pharmacy. This transfer can take up to 72 hours. To use this service, simply call the pharmacist at the Kaiser Permanente pharmacy that is most convenient for you.

New Member Pharmacy number 1-877-795-2473

Transfer your Medical Records

New members should receive a Medical Record Number from Kaiser Permanente before completing an Authorization for Disclosure Form and transferring medical records. Please contact our Release of Medical Information (ROMI) 707-571-3770.

Complete the Authorization for Disclosure Form and take it to your non-Kaiser Permanente physician. Make sure you have your Kaiser Permanente Medical Record Number written on the form. Have your physician mail your records along with the form to the Kaiser Permanente facility that you have chosen, sent to the attention of Outpatient Medical Records:

Kaiser Permanente Medical Center

Attn: Outpatient Medical Records
3558 Round Barn Blvd. Suite 112

Santa Rosa, CA 95403

Member Services

Member Services is available on the Kaiser Permanente national web site, www.kp.org. You can access the following services for Members:

Contact a member services representative
Change your address
Order a new ID card for yourself or a family member
View, print or order publications such as, Your Guidebook to Kaiser Permanente Services, Partners in Health newsletter, and the Kaiser Permanente Health Phone Directory.

Member Services is also available by phone. Contact Member Services.

They can help you with resources and information on your benefits and coverage, copayments and billing, enrollment information and eligibility, name and address changes, Health Plan ID cards, and Guidebooks for other areas. You can also access much of this information 24 hours a day, 7 days a week on the automated Member Services phone system. All you need is a touch-tone phone, your Medical Record Number and your date of birth (as it appears on your ID card).

Member Services can serve you in person. Visit our member services representatives at either our Santa Rosa or Rohnert Park offices.

How to use our "Members Only" website

At the Kaiser Permanente national website, you can register and activate your account in one single visit with our secure “Single Visit Activation” or have a temporary password mailed to you in 7 to 10 business days. To get an instant temporary password, you can stop by the Medical Office Building 1 lobby information desk, 9 a.m. to 1 p.m., Monday through Friday, our Health Education Department in Medical Office Building 1 suite 145, 9 a.m.to 5 p.m., Monday through Friday, or our Member Services Department in Medical Office Building 2, 9 a.m. to 5 p.m., Monday through Friday. Your password allows you to use our website to email your doctor, make or cancel appointments, refill Kaiser Permanente prescriptions, request non-urgent advice, view your labs and more.

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Member Outreach

Getting Started as a New Member

New Member Experience

Personalized Tours

Santa Rosa Locations

Getting Your Medical Record Number

Choosing a Personal Primary Care Clinician

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